Refund Policy

GreatNumber.com — Refund & Cancellation Policy Last Updated: April 2025

1. General Policy

All sales of phone number acquisition services are final. Due to the nature of our services — sourcing, acquiring, and reserving specific phone numbers — refunds are generally not available once an order has been confirmed and the number has been reserved on your behalf.

2. Before Number Transfer

2.1 Cancellation Within 24 Hours

If you wish to cancel your order before the number account information has been sent to you (typically within 24 hours of payment), please contact us immediately. We will review your request and, at our sole discretion, may issue a full refund minus any processing fees.

2.2 Cancellation After Information Delivery

Once the number account information and porting instructions have been delivered to you, the order is considered fulfilled. Cancellation requests at this stage will be handled on a case-by-case basis.

3. Number Porting Issues

3.1 Rate Center Incompatibility

If a purchased number cannot be ported to your carrier due to a rate center issue or carrier restriction:

We will make accommodations by exchanging the number for another number of equal or lesser value that is serviceable with your carrier

If no suitable replacement is available, we may issue a store credit or, at our sole discretion, a refund minus any processing fees

3.2 Porting Assistance

We provide full porting assistance at no additional charge. If you experience difficulties during the porting process, please contact us and we will work with you and your carrier to resolve the issue.

4. Number Availability

In rare cases, a number displayed on our website may become unavailable after your purchase due to carrier inventory changes. In such cases:

We will offer you an alternative number of equal or greater value at no additional cost

If no acceptable alternative is available, we will issue a full refund

5. No Refund After Porting

Once a number has been successfully ported to your carrier account, the transaction is complete and no refund will be issued. The number is now your property.

6. Disputes

If you believe you are entitled to a refund that has not been provided, please contact us in writing:

Email: [email protected]

Phone: 1-888-559-9999

WeChat: GreatNumber

We will review all disputes in good faith and respond within 5 business days.

7. Chargebacks

Filing a chargeback or payment dispute without first contacting us to resolve the issue may result in the immediate suspension of your account and the recall of any number(s) associated with the transaction. We reserve the right to pursue all available legal remedies in the event of a fraudulent chargeback.